FAQs

Only members are eligible to review ALL the content on the website, including in-depth articles and research findings, webinars, podcasts, surveys and additional information of interest to horse owners. You will need to register as a member to gain full access to all resources.

Please go to the search section – top right in the purple bar and type in a few words around the subject you are searching for and this should bring up any relevant references throughout the site – from articles, news and research to webinars, videos and podcasts.

If you can’t find any content that alludes to your subject then please contact us at hello@drdavidmarlin.co.uk and we will see if our experts have anything in their archives to help you or they may be able to answer your query directly or point you in the right direction. We cannot guarantee that we can answer every question, but we will always try to help.

Your question or query may even stimulate the development of a future article or webinar for our team of experts to cover!

If you would like to join and you do not have a Paypal account, OR you do not wish to have a Paypal account you can simply use the Paypal Guest facility. Below is a short screen video that shows you how to do this and what to click.

1. Simply go to the registration. Join Here page and click on one of the Join Now buttons – this will take you to registration.
2. On the ‘Register New Account’ page fill out all of the required information; Name, Email, Password etc. Select your membership term (monthly, 6-months or one year.) Then check the box to agree to the T&C’s and click the purple Register button at the bottom.
3. You will then be taken to the PayPal payment page – at the bottom of this page is the option to “Pay by Debit or Credit Card” – Click this option.
4. You can then follow the instructions to check out as a guest. All Paypal need is your email address to proceed.
5. Fill out the next screen called “PayPal guest subscription”. Then at the bottom of this page you can choose either Yes, I’d like to create a PayPal account OR No, I don’t want an account now. You select whichever you prefer.
6. You can then click the Agree and Subscribe page at the bottom follow the instructions, and it will take you back to this website with payment made from your debit or bank card.

If you would like to watch a short video showing you how to do this, please click the play button on the video below.

If you are having trouble joining and/or if the payment gateway isn’t working for you, please contact us at hello@drdavidmarlin.co.uk and someone will be able to assist you.

You may cancel your membership to our website at any time and it will run to the end of the month you have paid for. If you paid a one-off £8 and ‘unchecked’ the auto-renew button in the Paypal section then you only have one months access, but if you checked it as an auto-renew payment you will need to go into your Paypal account and ‘unsubscribe’. The link to Paypal details how you can do this. Please click here and use this link from Paypal.

If you did not use Paypal to set up your membership then you should be able to cancel through your online banking or banking app in the Direct Debit/Standing Order set up section. Also, a call to your bank directly to cancel it will also work. 

If the above procedures do not work please contact us at hello@drdavidmarlin.co.uk and someone will be able to assist.

Renewing your membership is easy. You can do it from a desktop computer or a tablet or a mobile device.

1. Simply log in, the system will still remember your email/username and password.
2. Go to the Members tab in the top black navigation bar, and click on Your Membership. Then click on Renew Here.
3. Then in the Your Membership page click on the purple text Renew your membership.
4. Then you will be in the page with you previous level of membership and you just need to re-agree with the website T&C’s and click REGISTER
5. You will then be taken to make payment. Once payment is clearer your membership will have been renewed.

If you would like to watch a short video showing you how to do this please click the play button on the video below.

CPD Certificates are available for MOST of the webinars uploaded to this website, you will find them in the restricted content on the site either above or below where the webinar is playing.

NOTE: You will need to be logged in as a member to see and access this! You will need to add your own name and the date you watched the webinar to the CPD Certificate. If you attend a LIVE webinar the CPD certificate will be added to the website once the recording goes up on this website (up-to) 7 days later.